Your shipping rates are very high. Can you offer me shipping at affordable price?
Most of our merchandises are located in the Republic of Uzbekistan which makes our products expensive. But if you compare with other sites offering same quality goods you will discover that our prices are cheaper and the shipping cost is affordable which makes our products competitive.
My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us at orders@uzbek-craft.com.
What is your Returns Policy?
Refunds will be credited in the same form as they were paid if an item is returned within 30 days of purchase. If an item is returned more than 30 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.
When checking on the status of my order I received an "Order Status: Pending" message. What does that mean?
"Order Status: Pending" means that your order is placed but not processed yet.
Order Status: Processing. What does that mean?
"Order Status: Processing" means that your order is being processed but not shipped yet.
You still can make changes to your order during this time.
Order Status: Delivered. What does that mean?
"Order Status: Delivered" means that your order has been dispatched. Changes
Changes to your order cannot be made during this time.
How can I check the status of my order?
To check the status of your order, just click on the My Account page link at the upper right hand corner of every page. Please remember that you must be a registered customer and signed in to your account.
To check the status of your order by E-mail, please email us at orders@uzbek-craft.com
How can I find out where my package is?
Our Help section contains everything you need to know about shipping, handling, delivery timeframes and more. Please click on the link below to find out more.
http://www.uzbek-craft.com/help.php
What is your Returns Policy?
Refunds will be credited in the same form as they were paid if an item is returned within 30 days of purchase. The same procedure is done for Gift Certificates.
How do I make a return or exchange?
We will ship exchanged merchandise or issue a refund or credit as soon as your return has been received and processed. Please note that exchanged or returned merchandise
of equal or lesser value will be shipped with additional shipping and handling charges. Please send your package via a prepaid, insured, traceable method. To expedite your exchange, you may order your new selections by emailing us at: orders@uzbek-craft.com
What forms of payment do you accept online?
We accept the following credit cards at Uzbek-Craft.Com:
• American Express
• Discover Card
• JCB
• MasterCard
• VISA
Bank transfers or sending money via Money Transfer system such as Western Union or Money Gram are also accepted.
Can I place a backorder?
Yes you may place a backorder for almost any merchandise in our Online Store which are currently not available in a quantity you wish to order or not available at all.
How can I search for products quickly at Uzbek-Craft.Com?
You can quickly find exactly what you're looking for by entering a description in the Key Word Search box in the upper right hand corner of every page.
